{"id":65,"date":"2025-07-17T13:53:59","date_gmt":"2025-07-17T05:53:59","guid":{"rendered":"https:\/\/dotzso.com\/?page_id=65"},"modified":"2026-07-18T14:06:12","modified_gmt":"2026-07-18T06:06:12","slug":"kebijakan-pengembalian-dana","status":"publish","type":"page","link":"https:\/\/dotzso.com\/id\/kebijakan-pengembalian-dana\/","title":{"rendered":"Returns Refunds"},"content":{"rendered":"<p><!--\nDotzso Returns & Refunds Policy - \u76f4\u63a5\u590d\u5236\u5230WordPress\u9875\u9762\n\u64cd\u4f5c\u6b65\u9aa4\uff1a\n1. WordPress\u540e\u53f0 \u2192 Pages \u2192 Add New\n2. \u6807\u9898\u8bbe\u4e3a \"Returns & Refunds\"\n3. Slug\u8bbe\u4e3a \"returns-refunds\"\n4. \u5207\u6362\u5230\"\u6587\u672c\/HTML\"\u7f16\u8f91\u6a21\u5f0f\n5. \u5c06\u4e0b\u9762\n\n\n<div class=\"returns-refunds-content\"> \u5230<\/div>\n\n\n\u4e4b\u95f4\u7684\u5185\u5bb9\u5168\u90e8\u7c98\u8d34\u8fdb\u53bb\n6. \u53d1\u5e03\u9875\u9762\n\n\u26a0\ufe0f \u6ce8\u610f\uff1a\n- \u9000\u8d27\u5730\u5740\u76ee\u524d\u4e3a\"\u5ba1\u6279\u540e\u90ae\u4ef6\u63d0\u4f9b\"\u6a21\u5f0f\uff0c\u5982\u9700\u516c\u5f00\u663e\u793a\u8bf7\u4fee\u6539\u7b2c8\u8282\n- \u5ba2\u670d\u90ae\u7bb1\u5efa\u8bae\u6539\u7528\u57df\u540d\u90ae\u7bb1\n--><\/p>\n<div class=\"returns-refunds-content\">\n<h2>Returns &amp; Refunds Policy<\/h2>\n<p><strong>DOTZSO<\/strong> \u2014 Last Updated: July 2026<\/p>\n<div style=\"background: #fff9c4; border-left: 4px solid #f59e0b; padding: 20px 24px; margin: 24px 0; border-radius: 4px;\">\n<h3 style=\"margin-top: 0; color: #92400e;\">\ud83d\udccb Quick Summary<\/h3>\n<ul style=\"margin-bottom: 0;\">\n<li><strong>Return Window:<\/strong> 30 days from delivery<\/li>\n<li><strong>Condition:<\/strong> Unused, unopened, in original packaging<\/li>\n<li><strong>Refund Method:<\/strong> Original payment method<\/li>\n<li><strong>Return Shipping:<\/strong> Free for defective\/damaged items; customer pays for change-of-mind returns<\/li>\n<li><strong>Processing Time:<\/strong> 5\u20137 business days after we receive the return<\/li>\n<li><strong>Order Cancellation:<\/strong> Within 12 hours of placing your order<\/li>\n<\/ul>\n<\/div>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>1. Return Eligibility<\/h3>\n<p>You may return most items purchased from dotzso.com within <strong>30 calendar days<\/strong> from the date your order is delivered.<\/p>\n<p><strong>To qualify for a return, your item must be:<\/strong><\/p>\n<ul>\n<li>Unused and unopened<\/li>\n<li>In its original packaging with all accessories included<\/li>\n<li>In the same condition you received it<\/li>\n<\/ul>\n<p><strong>Items that cannot be returned:<\/strong><\/p>\n<ul>\n<li>Opened diamond painting kits where the protective film has been peeled off<\/li>\n<li>Customized or personalized orders (custom diamond painting designs)<\/li>\n<li>Items marked as &#8220;Final Sale&#8221; or &#8220;Clearance&#8221; at the time of purchase<\/li>\n<li>Gift cards<\/li>\n<\/ul>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>2. How to Start a Return<\/h3>\n<p>To initiate a return, please follow these steps:<\/p>\n<div style=\"counter-reset: step; list-style: none; padding: 0;\">\n<div style=\"counter-increment: step; margin-bottom: 16px; display: flex; align-items: flex-start; gap: 12px;\"><span style=\"background: #7c3aed; color: #fff; width: 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; font-size: 14px;\">1<\/span><br \/>\n<strong>Hubungi kami<\/strong> at <a href=\"mailto:dotzso.us@gmail.com\">DOTZSO.us@gmail.com<\/a> with the subject line &#8220;Return Request \u2013 Order #[Your Order Number]&#8221;<\/div>\n<div style=\"counter-increment: step; margin-bottom: 16px; display: flex; align-items: flex-start; gap: 12px;\"><span style=\"background: #7c3aed; color: #fff; width: 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; font-size: 14px;\">2<\/span><br \/>\n<strong>Include in your email:<\/strong> your order number, the item(s) you wish to return, the reason for the return, and clear photos of the item if it arrived damaged or defective.<\/div>\n<div style=\"counter-increment: step; margin-bottom: 16px; display: flex; align-items: flex-start; gap: 12px;\"><span style=\"background: #7c3aed; color: #fff; width: 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; font-size: 14px;\">3<\/span><br \/>\n<strong>Wait for approval.<\/strong> Our team will review your request and reply within <strong>1\u20132 business days<\/strong> with return instructions and the return shipping address.<\/div>\n<div style=\"counter-increment: step; margin-bottom: 16px; display: flex; align-items: flex-start; gap: 12px;\"><span style=\"background: #7c3aed; color: #fff; width: 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; font-size: 14px;\">4<\/span><br \/>\n<strong>Ship the item back<\/strong> using a trackable shipping method. Keep the tracking number \u2014 we cannot process your refund without proof of delivery.<\/div>\n<div style=\"counter-increment: step; margin-bottom: 0; display: flex; align-items: flex-start; gap: 12px;\"><span style=\"background: #7c3aed; color: #fff; width: 28px; height: 28px; border-radius: 50%; display: inline-flex; align-items: center; justify-content: center; font-weight: bold; flex-shrink: 0; font-size: 14px;\">5<\/span><br \/>\n<strong>Refund issued.<\/strong> Once we receive and inspect the returned item, we&#8217;ll process your refund within <strong>5\u20137 business days<\/strong>.<\/div>\n<\/div>\n<div style=\"background: #fef3c7; border-left: 4px solid #f59e0b; padding: 16px 20px; margin: 24px 0; border-radius: 4px;\">\u26a0\ufe0f <strong>Important:<\/strong> Please do not send your item back without contacting us first. Unauthorized returns will not be accepted.<\/div>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>3. Damaged or Defective Items<\/h3>\n<p>We carefully inspect every kit before shipping, but if your order arrives damaged, defective, or with missing components, we&#8217;ll make it right \u2014 <strong>at no cost to you<\/strong>.<\/p>\n<p><strong>What to do:<\/strong><\/p>\n<ul>\n<li>Contact us within <strong>48 hours<\/strong> of receiving your order<\/li>\n<li>Send photos or a short video clearly showing the issue to <a href=\"mailto:dotzso.us@gmail.com\">DOTZSO.us@gmail.com<\/a><\/li>\n<li>Include your order number in the email<\/li>\n<\/ul>\n<p><strong>After we verify the issue, we will offer one of the following:<\/strong><\/p>\n<ul>\n<li>A <strong>full refund<\/strong> (including original shipping cost)<\/li>\n<li>A <strong>free replacement<\/strong> shipped to you at no additional charge<\/li>\n<li><strong>Store credit<\/strong> for the full purchase amount, plus an extra 10% for the inconvenience<\/li>\n<\/ul>\n<p><strong>Note on Missing Diamonds:<\/strong> All our kits include an extra 30% of diamonds. If you run short, first check the extra diamonds provided in your kit. If diamonds are genuinely missing from your package, contact us and we&#8217;ll send you the missing colors at no charge.<\/p>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>4. Refunds<\/h3>\n<p>Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed automatically to your original payment method.<\/p>\n<p><strong>Refund timeline by payment method:<\/strong><\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 16px 0;\">\n<thead>\n<tr style=\"background: #f3f4f6;\">\n<th style=\"padding: 10px 14px; text-align: left; border: 1px solid #e5e7eb;\">Payment Method<\/th>\n<th style=\"padding: 10px 14px; text-align: left; border: 1px solid #e5e7eb;\">Refund Processing Time (after approval)<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Credit\/Debit Card (Visa, Mastercard, Amex, Discover)<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">5\u201310 business days<\/td>\n<\/tr>\n<tr style=\"background: #fafafa;\">\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">PayPal<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">3\u20135 business days<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Apple Pay \/ Google Pay<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">3\u201310 business days (varies by bank)<\/td>\n<\/tr>\n<tr style=\"background: #fafafa;\">\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Shop Pay \/ Venmo<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">3\u201310 business days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Partial refunds<\/strong> may be granted for items that are returned with obvious signs of use, missing parts, or not in original condition \u2014 at our discretion.<\/p>\n<p><strong>Late or missing refunds:<\/strong> If you haven&#8217;t received your refund after the expected time frame, please first check with your bank or credit card company (processing delays are common). If you&#8217;ve done so and still haven&#8217;t received your refund, contact us at <a href=\"mailto:dotzso.us@gmail.com\">DOTZSO.us@gmail.com<\/a>.<\/p>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>5. Exchanges<\/h3>\n<p>We currently do not offer direct exchanges. If you would like a different item, the fastest way is to:<\/p>\n<ol>\n<li>Return your original item following the return process above<\/li>\n<li>Place a new order for the item you want<\/li>\n<\/ol>\n<p>This ensures you get your replacement as quickly as possible without waiting for the return to be processed first.<\/p>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>6. Order Cancellation<\/h3>\n<p>You may cancel your order within <strong>12 hours<\/strong> of placing it for a full refund. After 12 hours, your order may have already entered processing and cannot be cancelled. In that case, you will need to follow the standard return process after delivery.<\/p>\n<p>To cancel, email us immediately at <a href=\"mailto:dotzso.us@gmail.com\">DOTZSO.us@gmail.com<\/a> with &#8220;Cancellation Request \u2013 Order #[Your Order Number]&#8221; in the subject line.<\/p>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>7. Return Shipping Costs<\/h3>\n<table style=\"width: 100%; border-collapse: collapse; margin: 16px 0;\">\n<thead>\n<tr style=\"background: #f3f4f6;\">\n<th style=\"padding: 10px 14px; text-align: left; border: 1px solid #e5e7eb;\">Return Reason<\/th>\n<th style=\"padding: 10px 14px; text-align: left; border: 1px solid #e5e7eb;\">Who Pays Return Shipping?<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Defective, damaged, or incorrect item<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb; color: #059669; font-weight: bold;\">DOTZSO covers the cost<\/td>\n<\/tr>\n<tr style=\"background: #fafafa;\">\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Changed your mind \/ no longer wanted<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Customer covers the cost<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Ordered by mistake<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Customer covers the cost<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>We recommend using a trackable shipping service and purchasing shipping insurance for returns. We are not responsible for items lost or damaged in return transit.<\/p>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>8. Return Address<\/h3>\n<p>Our return address will be provided in the return approval email. Please wait for our response before shipping your return.<\/p>\n<div style=\"background: #f3e8ff; border-left: 4px solid #7c3aed; padding: 14px 18px; margin: 16px 0; border-radius: 4px; font-size: 0.9em; color: #6b7280;\">\ud83d\udcac <em>Note to Site Owner: Insert your actual return warehouse address here if you prefer to display it publicly. Many small e-commerce stores choose to only provide the address upon return approval to manage returns more efficiently.<\/em><\/div>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>9. International Orders (Canada)<\/h3>\n<p>DOTZSO currently ships to the <strong>United States and Canada<\/strong>. All prices are listed in <strong>USD<\/strong>. Refunds for Canadian orders will be issued in USD at the exchange rate applicable on the date of the refund \u2014 this may differ from the original purchase rate due to currency fluctuations.<\/p>\n<p>For international returns, the customer is responsible for any customs duties, taxes, or fees associated with the return shipment.<\/p>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<h3>10. Contact Us<\/h3>\n<p>If you have any questions about our Returns &amp; Refunds policy:<\/p>\n<table style=\"width: 100%; border-collapse: collapse; margin: 16px 0;\">\n<tbody>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb; font-weight: bold; background: #f9fafb; width: 140px;\">\ud83d\udce7 Email<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\"><a href=\"mailto:dotzso.us@gmail.com\">DOTZSO.us@gmail.com<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb; font-weight: bold; background: #f9fafb;\">\u23f0 Response Time<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">Within 24 hours (Mon\u2013Fri, 9 AM \u2013 6 PM EST)<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb; font-weight: bold; background: #f9fafb;\">\ud83d\udcde Phone<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\">+86 18329096606<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb; font-weight: bold; background: #f9fafb;\">\ud83d\udcec Contact Form<\/td>\n<td style=\"padding: 10px 14px; border: 1px solid #e5e7eb;\"><a href=\"https:\/\/dotzso.com\/id\/hubungi-kami\/\">Contact Us Page<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr style=\"margin: 32px 0; border: none; border-top: 1px solid #e5e7eb;\" \/>\n<p style=\"font-size: 0.9em; color: #6b7280; margin-top: 32px;\"><em>This policy was last updated in July 2026. DOTZSO reserves the right to update this policy at any time. Changes will be posted on this page and take effect immediately.<\/em><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Policy DOTZSO \u2014 Last Updated: July 2026 \ud83d\udccb Quick Summary Return Window: 30 days from delivery Condition:<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"both","_seopress_redirections_param":"","_seopress_redirections_type":301,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-65","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/pages\/65","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/comments?post=65"}],"version-history":[{"count":2,"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/pages\/65\/revisions"}],"predecessor-version":[{"id":5148,"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/pages\/65\/revisions\/5148"}],"wp:attachment":[{"href":"https:\/\/dotzso.com\/id\/wp-json\/wp\/v2\/media?parent=65"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}