{"id":55,"date":"2025-07-17T13:37:58","date_gmt":"2025-07-17T05:37:58","guid":{"rendered":"https:\/\/dotzso.com\/?page_id=55"},"modified":"2026-07-21T17:53:57","modified_gmt":"2026-07-21T09:53:57","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/dotzso.com\/it\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<p><!--\n\u2554\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2557\n\u2551  Dotzso Shipping Policy \u2014 HTML \u6a21\u677f                        \u2551\n\u2551  \u6837\u5f0f\u4e0e TOS\/Returns\/Privacy \u4fdd\u6301\u4e00\u81f4                       \u2551\n\u2551                                                              \u2551\n\u2551  \u4f7f\u7528\u65b9\u6cd5\uff1a                                                  \u2551\n\u2551  1. WordPress \u2192 Pages \u2192 \u7f16\u8f91 \"Shipping Policy\"             \u2551\n\u2551  2. \u5207\u6362\u5230\u300c\u6587\u672c\/HTML\u300d\u7f16\u8f91\u6a21\u5f0f                              \u2551\n\u2551  3. \u590d\u5236\n\n\n<div class=\"tos-container\"> \u5230<\/div>\n\n\n\u4e4b\u95f4\u5168\u90e8\u5185\u5bb9  \u2551\n\u2551  4. \u53d1\u5e03\/\u66f4\u65b0                                                \u2551\n\u2551                                                              \u2551\n\u2551  \u26a0\ufe0f \u4f7f\u7528\u524d\u8bf7\u6839\u636e\u5b9e\u9645\u7269\u6d41\u65b9\u6848\u8c03\u6574\uff1a                           \u2551\n\u2551  - \u914d\u9001\u8d39\u7528\uff08\u7b2c2\u8282\u8868\u683c\uff09                                     \u2551\n\u2551  - \u914d\u9001\u65f6\u6548\uff08\u7b2c2\u8282\u8868\u683c\uff09                                     \u2551\n\u2551  - \u53d1\u8d27\u5730\u5740\uff08\u7b2c1\u8282\uff09                                         \u2551\n\u255a\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u255d\n--><\/p>\n<p>&nbsp;<\/p>\n<div class=\"tos-container\">\n<p><!-- \u2550\u2550\u2550 \u6807\u9898 \u2550\u2550\u2550 --><\/p>\n<h1 class=\"tos-title\" style=\"text-align: center;\">Shipping Policy<\/h1>\n<p class=\"tos-subtitle\">DOTZSO \u2014 Last Updated: July 2026<\/p>\n<p><!-- \u2550\u2550\u2550 \u5feb\u901f\u6458\u8981 \u2550\u2550\u2550 --><\/p>\n<div class=\"tos-highlight\">\n<p><strong>\ud83d\udccb At a Glance<\/strong><\/p>\n<ul class=\"tos-bullets\" style=\"margin-bottom: 0;\">\n<li><strong>We ship to:<\/strong> United States &amp; Canada only<\/li>\n<li><strong>Free shipping:<\/strong> On all orders over <strong>$75<\/strong><\/li>\n<li><strong>Processing time:<\/strong> 1\u20133 business days<\/li>\n<li><strong>Tracking:<\/strong> Provided for all orders via email<\/li>\n<li><strong>Customer support:<\/strong> Available Mon\u2013Fri, 9 AM \u2013 6 PM EST<\/li>\n<\/ul>\n<\/div>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 1. Where We Ship \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">1. Where We Ship<\/h3>\n<p>DOTZSO currently ships to the following destinations:<\/p>\n<table class=\"tos-table\">\n<thead>\n<tr>\n<th style=\"width: 25%;\">Country<\/th>\n<th style=\"width: 35%;\">Coverage<\/th>\n<th>Notes<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>\ud83c\uddfa\ud83c\uddf8 United States<\/strong><\/td>\n<td>All 50 states, including Alaska &amp; Hawaii<\/td>\n<td>Also ships to APO\/FPO\/DPO military addresses and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands)<\/td>\n<\/tr>\n<tr>\n<td><strong>\ud83c\udde8\ud83c\udde6 Canada<\/strong><\/td>\n<td>All provinces and territories<\/td>\n<td>Additional customs duties or import taxes may apply (see Section 6)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>We do not currently ship to<\/strong> other international destinations. We are working on expanding our shipping coverage \u2014 stay tuned!<\/p>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 2. Shipping Methods & Costs \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">2. Shipping Methods &amp; Costs<\/h3>\n<p>We offer the following shipping options. The exact options available at checkout depend on your delivery address.<\/p>\n<table class=\"tos-table\">\n<thead>\n<tr>\n<th style=\"width: 22%;\">Shipping Method<\/th>\n<th style=\"width: 18%;\">Cost<\/th>\n<th style=\"width: 25%;\">Estimated Delivery<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Standard Shipping<\/strong><\/td>\n<td>$4.99<\/td>\n<td>5\u201310 business days<\/td>\n<td>Tracked delivery via USPS, UPS, or regional carriers. Includes delivery confirmation.<\/td>\n<\/tr>\n<tr>\n<td><strong>Express Shipping<\/strong><\/td>\n<td>$12.99<\/td>\n<td>2\u20134 business days<\/td>\n<td>Priority handling + faster carrier service. Includes full tracking and delivery confirmation.<\/td>\n<\/tr>\n<tr>\n<td><strong>Free Shipping<\/strong><\/td>\n<td class=\"tos-green\">FREE<\/td>\n<td>5\u201310 business days<\/td>\n<td>Automatically applied to orders over <strong>$75<\/strong> (before tax). Standard shipping speed.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>How free shipping works:<\/strong> When your cart subtotal reaches $75 or more (before taxes and after any discounts), the Free Shipping option will appear automatically at checkout. No coupon code needed!<\/p>\n<div class=\"tos-highlight\">\n<p><strong>\ud83d\udca1 Tip:<\/strong> Your cart is at $23.99? Add another kit or a coaster set to reach $75 and unlock free shipping \u2014 it&#8217;s often cheaper than paying the shipping fee!<\/p>\n<\/div>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 3. Order Processing \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">3. Order Processing Time<\/h3>\n<p>We know you&#8217;re excited to start creating! Here&#8217;s our processing timeline:<\/p>\n<table class=\"tos-table\">\n<thead>\n<tr>\n<th style=\"width: 30%;\">Step<\/th>\n<th style=\"width: 30%;\">Timing<\/th>\n<th>What Happens<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Order Confirmation<\/strong><\/td>\n<td>Immediately after purchase<\/td>\n<td>You&#8217;ll receive an order confirmation email with your order number and details<\/td>\n<\/tr>\n<tr>\n<td><strong>Order Processing<\/strong><\/td>\n<td>1\u20133 business days<\/td>\n<td>We pick, pack, and quality-check your items. Most orders ship within 48 hours<\/td>\n<\/tr>\n<tr>\n<td><strong>Shipping Notification<\/strong><\/td>\n<td>When your package ships<\/td>\n<td>You&#8217;ll receive a shipping confirmation email with your tracking number and a link to track your package<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Important notes about processing:<\/strong><\/p>\n<ul class=\"tos-bullets\">\n<li>Orders placed after <strong>12:00 PM EST<\/strong> on Friday will begin processing the following Monday<\/li>\n<li>Orders placed on <strong>U.S. federal holidays<\/strong> will begin processing the next business day<\/li>\n<li>During major sales events (Black Friday, Christmas, etc.), processing may take an additional 1\u20132 business days<\/li>\n<li>You may cancel your order within <strong>12 hours<\/strong> of placing it (see our <a href=\"\/it\/politica-di-rimborso\/\">Returns &amp; Refunds Policy<\/a> for details)<\/li>\n<\/ul>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 4. Tracking Your Order \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">4. Tracking Your Order<\/h3>\n<p>All orders include tracking. Here&#8217;s how to track your package:<\/p>\n<ol class=\"tos-numbers\">\n<li>Check your email for the <strong>shipping confirmation<\/strong> \u2014 it contains your tracking number and a direct tracking link<\/li>\n<li>Click the tracking link or copy the tracking number to the carrier&#8217;s website<\/li>\n<li>Track your package in real time from our warehouse to your doorstep<\/li>\n<\/ol>\n<p><strong>Tracking status not updating?<\/strong> It can take up to 24\u201348 hours after receiving your tracking number for the carrier&#8217;s system to show the first scan. If your tracking hasn&#8217;t updated after 48 hours, please contact us.<\/p>\n<p><strong>Haven&#8217;t received your tracking email?<\/strong> First, check your spam\/junk folder. If you still can&#8217;t find it, contact us at <a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a> with your order number \u2014 we&#8217;ll resend it right away.<\/p>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 5. Shipping Restrictions \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">5. Shipping Restrictions &amp; Special Cases<\/h3>\n<h4>5.1 P.O. Boxes &amp; Military Addresses<\/h4>\n<ul class=\"tos-bullets\">\n<li><strong>P.O. Boxes:<\/strong> We ship to P.O. Boxes via USPS only. Express shipping may not be available for P.O. Box addresses<\/li>\n<li><strong>APO\/FPO\/DPO:<\/strong> We proudly ship to U.S. military addresses. Delivery times may be longer (typically 2\u20134 weeks) due to military mail handling<\/li>\n<\/ul>\n<h4>5.2 Multiple Items<\/h4>\n<p>If your order contains multiple items, they may ship in separate packages depending on warehouse location and product availability. You&#8217;ll receive a separate tracking number for each package \u2014 don&#8217;t worry, you won&#8217;t be charged extra shipping fees.<\/p>\n<h4>5.3 Address Accuracy<\/h4>\n<p>Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately \u2014 we can correct it if your order hasn&#8217;t shipped yet.<\/p>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 6. International Orders \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">6. International Orders (Canada)<\/h3>\n<p>For our Canadian customers, please be aware of the following:<\/p>\n<table class=\"tos-table\">\n<thead>\n<tr>\n<th style=\"width: 35%;\">Topic<\/th>\n<th>Details<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Currency<\/strong><\/td>\n<td>All prices are in <strong>USD<\/strong>. Your bank or payment provider will convert the charge to CAD at their exchange rate<\/td>\n<\/tr>\n<tr>\n<td><strong>Customs &amp; Duties<\/strong><\/td>\n<td>Canadian orders may be subject to customs duties, taxes (GST\/HST\/PST), and brokerage fees upon import. These charges are the <strong>responsibility of the customer<\/strong> and are not included in our prices or shipping fees<\/td>\n<\/tr>\n<tr>\n<td><strong>Delivery Time<\/strong><\/td>\n<td>Canadian orders typically take 7\u201314 business days. Customs processing may cause additional delays beyond our control<\/td>\n<\/tr>\n<tr>\n<td><strong>Returns from Canada<\/strong><\/td>\n<td>Canadian customers are responsible for return shipping costs and any associated customs fees. See our <a href=\"\/it\/politica-di-rimborso\/\">Returns &amp; Refunds Policy<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 7. Lost, Delayed, or Damaged Packages \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">7. Lost, Delayed, or Damaged Packages<\/h3>\n<h4>7.1 Delayed Packages<\/h4>\n<p>If your package is taking longer than the estimated delivery window:<\/p>\n<ol class=\"tos-numbers\">\n<li>Check your tracking link for the latest status update<\/li>\n<li>Check with your local post office or neighbors \u2014 sometimes packages are held or delivered to a nearby address<\/li>\n<li>If the tracking shows no movement for 5+ business days, contact us \u2014 we&#8217;ll investigate with the carrier<\/li>\n<\/ol>\n<h4>7.2 Lost Packages<\/h4>\n<p>If your package is confirmed lost by the carrier, we will send a <strong>free replacement<\/strong> or issue a <strong>full refund<\/strong> \u2014 your choice. We file claims with the carrier on your behalf so you don&#8217;t have to deal with the hassle.<\/p>\n<h4>7.3 Damaged Packages<\/h4>\n<p>If your package arrives visibly damaged:<\/p>\n<ul class=\"tos-bullets\">\n<li>Take photos of the <strong>damaged packaging<\/strong> before opening<\/li>\n<li>Take photos of any <strong>damaged products<\/strong> inside<\/li>\n<li>Contact us within <strong>48 hours<\/strong> with the photos and your order number<\/li>\n<li>We&#8217;ll arrange a free replacement or full refund (see our <a href=\"\/it\/politica-di-rimborso\/\">Returns &amp; Refunds Policy<\/a>)<\/li>\n<\/ul>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 8. Holiday & Peak Season Shipping \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">8. Holiday &amp; Peak Season Shipping<\/h3>\n<p>During peak shopping seasons, carriers experience higher volumes which may cause delivery delays. Plan ahead during these periods:<\/p>\n<table class=\"tos-table\">\n<thead>\n<tr>\n<th style=\"width: 30%;\">Season<\/th>\n<th style=\"width: 25%;\">Recommended Order By<\/th>\n<th>Notes<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td><strong>Christmas &amp; Holiday<\/strong><\/td>\n<td>December 10 (Standard)<br \/>\nDecember 17 (Express)<\/td>\n<td>Our busiest season. Order early to ensure delivery before December 25!<\/td>\n<\/tr>\n<tr>\n<td><strong>Black Friday \/ Cyber Monday<\/strong><\/td>\n<td>N\/A (processing +1\u20132 days)<\/td>\n<td>Processing may take an extra 1\u20132 business days due to order volume<\/td>\n<\/tr>\n<tr>\n<td><strong>Valentine&#8217;s Day<\/strong><\/td>\n<td>February 7 (Standard)<br \/>\nFebruary 11 (Express)<\/td>\n<td>Diamond painting kits make great gifts!<\/td>\n<\/tr>\n<tr>\n<td><strong>Mother&#8217;s Day<\/strong><\/td>\n<td>7 days before (Standard)<br \/>\n4 days before (Express)<\/td>\n<td>Popular gifting occasion for our craft kits<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 9. FAQ \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">9. Frequently Asked Shipping Questions<\/h3>\n<h4>Q: Can I change my shipping address after placing an order?<\/h4>\n<p>Yes \u2014 if your order hasn&#8217;t shipped yet. Contact us immediately at <a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a> with your order number and the correct address. Once the package has shipped, we cannot reroute it.<\/p>\n<h4>Q: Do you ship to hotels or temporary addresses?<\/h4>\n<p>We don&#8217;t recommend shipping to hotels or temporary addresses, as delivery timing can be unpredictable. If you must, please ensure someone will be available to receive the package during the delivery window.<\/p>\n<h4>Q: What if I&#8217;m not home when my package arrives?<\/h4>\n<p>Most carriers will leave the package at your door or in your mailbox if it&#8217;s safe to do so. For higher-value orders, a signature may be required \u2014 the carrier will leave a notice with pickup instructions.<\/p>\n<h4>Q: Can I pick up my order in person?<\/h4>\n<p>We currently do not offer local pickup. All orders are shipped directly to the address you provide at checkout.<\/p>\n<hr class=\"tos-divider\" \/>\n<p><!-- \u2550\u2550\u2550 10. Contact Us \u2550\u2550\u2550 --><\/p>\n<h3 class=\"tos-section\">10. Shipping Questions? Contact Us<\/h3>\n<p>If you have any questions about shipping that aren&#8217;t answered here, we&#8217;re happy to help:<\/p>\n<table class=\"tos-table\">\n<tbody>\n<tr>\n<td style=\"width: 140px; font-weight: bold; background: #F9FAFB;\">\ud83d\udce7 Email<\/td>\n<td><a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: bold; background: #F9FAFB;\">\u23f0 Response Time<\/td>\n<td>Within 24 hours (Mon\u2013Fri, 9 AM \u2013 6 PM EST)<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: bold; background: #F9FAFB;\">\ud83d\udcde Phone<\/td>\n<td>+86 18329096606<\/td>\n<\/tr>\n<tr>\n<td style=\"font-weight: bold; background: #F9FAFB;\">\ud83d\udcec Contact Form<\/td>\n<td><a href=\"https:\/\/dotzso.com\/it\/contattaci\/\">dotzso.com\/contact-us\/<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr class=\"tos-divider\" \/>\n<p style=\"font-size: 9pt; color: #6b7280;\"><em>This Shipping Policy was last updated in July 2026. DOTZSO reserves the right to update this policy at any time. Changes will be posted on this page and take effect immediately.<\/em><\/p>\n<p><!-- \u2550\u2550\u2550 \u9875\u811a \u2550\u2550\u2550 --><\/p>\n<p class=\"tos-footer\" style=\"text-align: center;\">DOTZSO Shipping Policy \u00a0|\u00a0 dotzso.com<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>&nbsp; Shipping Policy DOTZSO \u2014 Last Updated: July 2026 \ud83d\udccb At a Glance We ship to: United States &amp; Canada<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-55","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/pages\/55","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/comments?post=55"}],"version-history":[{"count":3,"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/pages\/55\/revisions"}],"predecessor-version":[{"id":5225,"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/pages\/55\/revisions\/5225"}],"wp:attachment":[{"href":"https:\/\/dotzso.com\/it\/wp-json\/wp\/v2\/media?parent=55"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}