Shipping Policy
DOTZSO β Last Updated: July 2026
π At a Glance
- We ship to: United States & Canada only
- Free shipping: On all orders over $75
- Processing time: 1β3 business days
- Tracking: Provided for all orders via email
- Customer support: Available MonβFri, 9 AM β 6 PM EST
1. Where We Ship
DOTZSO currently ships to the following destinations:
| Country | Coverage | Notes |
|---|
| πΊπΈ United States | All 50 states, including Alaska & Hawaii | Also ships to APO/FPO/DPO military addresses and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) |
| π¨π¦ Canada | All provinces and territories | Additional customs duties or import taxes may apply (see Section 6) |
We do not currently ship to other international destinations. We are working on expanding our shipping coverage β stay tuned!
2. Shipping Methods & Costs
We offer the following shipping options. The exact options available at checkout depend on your delivery address.
| Shipping Method | Cost | Estimated Delivery | Details |
|---|
| Standard Shipping | $4.99 | 5β10 business days | Tracked delivery via USPS, UPS, or regional carriers. Includes delivery confirmation. |
| Express Shipping | $12.99 | 2β4 business days | Priority handling + faster carrier service. Includes full tracking and delivery confirmation. |
| Free Shipping | FREE | 5β10 business days | Automatically applied to orders over $75 (before tax). Standard shipping speed. |
How free shipping works: When your cart subtotal reaches $75 or more (before taxes and after any discounts), the Free Shipping option will appear automatically at checkout. No coupon code needed!
π‘ Tip: Your cart is at $23.99? Add another kit or a coaster set to reach $75 and unlock free shipping β it’s often cheaper than paying the shipping fee!
3. Order Processing Time
We know you’re excited to start creating! Here’s our processing timeline:
| Step | Timing | What Happens |
|---|
| Order Confirmation | Immediately after purchase | You’ll receive an order confirmation email with your order number and details |
| Order Processing | 1β3 business days | We pick, pack, and quality-check your items. Most orders ship within 48 hours |
| Shipping Notification | When your package ships | You’ll receive a shipping confirmation email with your tracking number and a link to track your package |
Important notes about processing:
- Orders placed after 12:00 PM EST on Friday will begin processing the following Monday
- Orders placed on U.S. federal holidays will begin processing the next business day
- During major sales events (Black Friday, Christmas, etc.), processing may take an additional 1β2 business days
- You may cancel your order within 12 hours of placing it (see our Returns & Refunds Policy for details)
4. Tracking Your Order
All orders include tracking. Here’s how to track your package:
- Check your email for the shipping confirmation β it contains your tracking number and a direct tracking link
- Click the tracking link or copy the tracking number to the carrier’s website
- Track your package in real time from our warehouse to your doorstep
Tracking status not updating? It can take up to 24β48 hours after receiving your tracking number for the carrier’s system to show the first scan. If your tracking hasn’t updated after 48 hours, please contact us.
Haven’t received your tracking email? First, check your spam/junk folder. If you still can’t find it, contact us at dotso.us@gmail.com with your order number β we’ll resend it right away.
5. Shipping Restrictions & Special Cases
5.1 P.O. Boxes & Military Addresses
- P.O. Boxes: We ship to P.O. Boxes via USPS only. Express shipping may not be available for P.O. Box addresses
- APO/FPO/DPO: We proudly ship to U.S. military addresses. Delivery times may be longer (typically 2β4 weeks) due to military mail handling
5.2 Multiple Items
If your order contains multiple items, they may ship in separate packages depending on warehouse location and product availability. You’ll receive a separate tracking number for each package β don’t worry, you won’t be charged extra shipping fees.
5.3 Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately β we can correct it if your order hasn’t shipped yet.
6. International Orders (Canada)
For our Canadian customers, please be aware of the following:
| Topic | Details |
|---|
| Currency | All prices are in USD. Your bank or payment provider will convert the charge to CAD at their exchange rate |
| Customs & Duties | Canadian orders may be subject to customs duties, taxes (GST/HST/PST), and brokerage fees upon import. These charges are the responsibility of the customer and are not included in our prices or shipping fees |
| Delivery Time | Canadian orders typically take 7β14 business days. Customs processing may cause additional delays beyond our control |
| Returns from Canada | Canadian customers are responsible for return shipping costs and any associated customs fees. See our Returns & Refunds Policy |
7. Lost, Delayed, or Damaged Packages
7.1 Delayed Packages
If your package is taking longer than the estimated delivery window:
- Check your tracking link for the latest status update
- Check with your local post office or neighbors β sometimes packages are held or delivered to a nearby address
- If the tracking shows no movement for 5+ business days, contact us β we’ll investigate with the carrier
7.2 Lost Packages
If your package is confirmed lost by the carrier, we will send a free replacement or issue a full refund β your choice. We file claims with the carrier on your behalf so you don’t have to deal with the hassle.
7.3 Damaged Packages
If your package arrives visibly damaged:
- Take photos of the damaged packaging before opening
- Take photos of any damaged products inside
- Contact us within 48 hours with the photos and your order number
- We’ll arrange a free replacement or full refund (see our Returns & Refunds Policy)
8. Holiday & Peak Season Shipping
During peak shopping seasons, carriers experience higher volumes which may cause delivery delays. Plan ahead during these periods:
| Season | Recommended Order By | Notes |
|---|
| Christmas & Holiday | December 10 (Standard)
December 17 (Express) | Our busiest season. Order early to ensure delivery before December 25! |
| Black Friday / Cyber Monday | N/A (processing +1β2 days) | Processing may take an extra 1β2 business days due to order volume |
| Valentine’s Day | February 7 (Standard)
February 11 (Express) | Diamond painting kits make great gifts! |
| Mother’s Day | 7 days before (Standard)
4 days before (Express) | Popular gifting occasion for our craft kits |
9. Frequently Asked Shipping Questions
Q: Can I change my shipping address after placing an order?
Yes β if your order hasn’t shipped yet. Contact us immediately at dotso.us@gmail.com with your order number and the correct address. Once the package has shipped, we cannot reroute it.
Q: Do you ship to hotels or temporary addresses?
We don’t recommend shipping to hotels or temporary addresses, as delivery timing can be unpredictable. If you must, please ensure someone will be available to receive the package during the delivery window.
Q: What if I’m not home when my package arrives?
Most carriers will leave the package at your door or in your mailbox if it’s safe to do so. For higher-value orders, a signature may be required β the carrier will leave a notice with pickup instructions.
Q: Can I pick up my order in person?
We currently do not offer local pickup. All orders are shipped directly to the address you provide at checkout.
10. Shipping Questions? Contact Us
If you have any questions about shipping that aren’t answered here, we’re happy to help:
This Shipping Policy was last updated in July 2026. DOTZSO reserves the right to update this policy at any time. Changes will be posted on this page and take effect immediately.
