{"id":5230,"date":"2026-07-22T10:21:57","date_gmt":"2026-07-22T02:21:57","guid":{"rendered":"https:\/\/dotzso.com\/?page_id=5230"},"modified":"2026-07-22T12:42:49","modified_gmt":"2026-07-22T04:42:49","slug":"dotzso-faq","status":"publish","type":"page","link":"https:\/\/dotzso.com\/ru\/dotzso-faq\/","title":{"rendered":"DOTZSO &#8211; FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5230\" class=\"elementor elementor-5230\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-3f8906eb e-flex e-con-boxed e-con e-parent\" data-id=\"3f8906eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a64dc5d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"6a64dc5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<div class=\"tos-container\">\n\n<style>\n    .tos-container {\n        max-width: 860px;\n        margin: 0 auto;\n        padding: 20px;\n        font-family: Arial, \"Helvetica Neue\", Helvetica, sans-serif;\n        color: #333;\n        line-height: 1.75;\n    }\n    .tos-container h1 {\n        font-size: 28px;\n        font-weight: 700;\n        color: #1A3C6D;\n        margin-bottom: 8px;\n    }\n    .tos-container .tos-subtitle {\n        font-size: 14px;\n        color: #6B7280;\n        margin-bottom: 30px;\n    }\n    .tos-container .tos-highlight {\n        background: #FFF8E1;\n        border-left: 4px solid #F59E0B;\n        padding: 16px 20px;\n        margin: 20px 0;\n        border-radius: 6px;\n        font-size: 14px;\n        color: #92400E;\n    }\n    .tos-container .tos-highlight strong {\n        color: #B45309;\n    }\n    .tos-container .faq-categories {\n        display: flex;\n        flex-wrap: wrap;\n        gap: 10px;\n        margin: 20px 0 30px;\n    }\n    .tos-container .faq-cat {\n        background: #EEF2FF;\n        color: #1A3C6D;\n        padding: 6px 16px;\n        border-radius: 20px;\n        font-size: 13px;\n        font-weight: 600;\n        cursor: pointer;\n        transition: all 0.2s;\n    }\n    .tos-container .faq-cat:hover {\n        background: #1A3C6D;\n        color: #fff;\n    }\n    .tos-container .faq-section {\n        margin: 40px 0;\n    }\n    .tos-container .faq-section h2 {\n        font-size: 20px;\n        font-weight: 700;\n        color: #1A3C6D;\n        border-bottom: 2px solid #E5E7EB;\n        padding-bottom: 10px;\n        margin-bottom: 20px;\n    }\n    .tos-container .faq-item {\n        margin-bottom: 10px;\n        border: 1px solid #E5E7EB;\n        border-radius: 8px;\n        overflow: hidden;\n        transition: all 0.2s;\n    }\n    .tos-container .faq-item:hover {\n        border-color: #C7D2FE;\n    }\n    .tos-container .faq-q {\n        background: #F9FAFB;\n        padding: 16px 20px;\n        font-weight: 700;\n        font-size: 15px;\n        color: #1A3C6D;\n        cursor: pointer;\n        position: relative;\n        padding-right: 50px;\n    }\n    .tos-container .faq-q::after {\n        content: \"\u25be\";\n        position: absolute;\n        right: 20px;\n        top: 50%;\n        transform: translateY(-50%);\n        font-size: 18px;\n        color: #6B7280;\n        transition: transform 0.3s;\n    }\n    .tos-container .faq-a {\n        padding: 0 20px 16px;\n        font-size: 14px;\n        color: #4B5563;\n        display: block;\n    }\n    .tos-container .faq-a p {\n        margin: 8px 0;\n    }\n    .tos-container .faq-a ol,\n    .tos-container .faq-a ul {\n        margin: 8px 0;\n        padding-left: 22px;\n    }\n    .tos-container .faq-a ol li,\n    .tos-container .faq-a ul li {\n        margin-bottom: 6px;\n    }\n    .tos-container table {\n        width: 100%;\n        border-collapse: collapse;\n        margin: 16px 0;\n        font-size: 14px;\n    }\n    .tos-container table th {\n        background: #1A3C6D;\n        color: #fff;\n        padding: 10px 14px;\n        text-align: left;\n        font-weight: 600;\n    }\n    .tos-container table td {\n        padding: 10px 14px;\n        border-bottom: 1px solid #E5E7EB;\n    }\n    .tos-container table tr:nth-child(even) td {\n        background: #F9FAFB;\n    }\n    .tos-container .faq-cta {\n        background: linear-gradient(135deg, #EEF2FF 0%, #E0E7FF 100%);\n        border: 1px solid #C7D2FE;\n        border-radius: 10px;\n        padding: 24px 28px;\n        margin: 30px 0;\n        text-align: center;\n    }\n    .tos-container .faq-cta h3 {\n        color: #1A3C6D;\n        margin: 0 0 8px;\n        font-size: 18px;\n    }\n    .tos-container .faq-cta p {\n        color: #4B5563;\n        margin: 0 0 16px;\n        font-size: 14px;\n    }\n    .tos-container .faq-cta a {\n        display: inline-block;\n        background: #1A3C6D;\n        color: #fff;\n        padding: 10px 24px;\n        border-radius: 6px;\n        text-decoration: none;\n        font-weight: 600;\n        font-size: 14px;\n        transition: background 0.2s;\n    }\n    .tos-container .faq-cta a:hover {\n        background: #15305A;\n    }\n<\/style>\n\n<h1>Frequently Asked Questions<\/h1>\n<p class=\"tos-subtitle\">DOTZSO \u2014 Find answers to common questions about our diamond painting kits, ordering, shipping, and more.<\/p>\n\n<div class=\"tos-highlight\">\n    <strong>\ud83d\udca1 Quick Tip:<\/strong> Can&#8217;t find what you&#8217;re looking for? Jump to a section below or <a href=\"https:\/\/dotzso.com\/ru\/%d1%81%d0%b2%d1%8f%d0%b7%d0%b0%d1%82%d1%8c%d1%81%d1%8f-%d1%81-%d0%bd%d0%b0%d0%bc%d0%b8\/\" style=\"color:#B45309;\">contact our team<\/a> \u2014 we respond within 24 hours!\n<\/div>\n\n<!-- \u5206\u7c7b\u5bfc\u822a -->\n<div class=\"faq-categories\">\n    <a href=\"#h1\"><span class=\"faq-cat\">\ud83d\uded2 Orders &#038; Payments<\/span><\/a>\n    <a href=\"#h2\"><span class=\"faq-cat\">\ud83d\udce6 Shipping &#038; Delivery<\/span><\/a>\n    <a href=\"#h3\"><span class=\"faq-cat\">\ud83d\udc8e Product &#038; Quality<\/span><\/a>\n    <a href=\"#h4\"><span class=\"faq-cat\">\ud83c\udfa8 Getting Started<\/span><\/a>\n    <a href=\"#h5\"><span class=\"faq-cat\">\ud83d\udd04 Returns &#038; Refunds<\/span><\/a>\n    <a href=\"#h6\"><span class=\"faq-cat\">\ud83d\udc64 Account &#038; More<\/span><\/a>\n<\/div>\n\n<!-- ==================== SECTION 1: Orders & Payments ==================== -->\n<div class=\"faq-section\">\n<h2 id=\"h1\">\ud83d\uded2 Orders &amp; Payments<\/h2>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: What payment methods do you accept?<\/div>\n<div class=\"faq-a\">\n<p>We accept all major payment methods to make your shopping experience as convenient as possible:<\/p>\n<table>\n<tr><th>Payment Method<\/th><th>Availability<\/th><\/tr>\n<tr><td>Credit \/ Debit Cards<\/td><td>Visa, Mastercard, American Express, Discover, Diners Club<\/td><\/tr>\n<tr><td>Digital Wallets<\/td><td>PayPal, Apple Pay, Google Pay, Shop Pay, Venmo<\/td><\/tr>\n<\/table>\n<p>All payments are processed through secure, PCI-DSS compliant payment gateways. We never store your full credit card details on our servers.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Can I cancel or modify my order after placing it?<\/div>\n<div class=\"faq-a\">\n<p>Yes \u2014 you can cancel or modify your order within <strong>12 hours<\/strong> of placing it. After 12 hours, your order may have already entered processing and cannot be changed.<\/p>\n<p><strong>To cancel or modify:<\/strong> Email us immediately at <a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a> with your order number and the change you need.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Do you offer gift cards?<\/div>\n<div class=\"faq-a\">\n<p>Not at this time, but we&#8217;re working on it! Gift cards are on our roadmap. In the meantime, if you&#8217;d like to purchase a kit as a gift, simply place the order with the recipient&#8217;s shipping address \u2014 we don&#8217;t include pricing information in the package.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Is my payment information secure?<\/div>\n<div class=\"faq-a\">\n<p>Absolutely. Our website uses <strong>SSL\/TLS encryption<\/strong> (HTTPS) for all data transmission. Payment processing is handled by PCI-DSS Level 1 compliant providers (PayPal, Stripe, Shopify Payments). We do not store full credit card numbers on our servers \u2014 only tokenized references.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Are prices listed in US dollars?<\/div>\n<div class=\"faq-a\">\n<p>Yes. All prices on dotzso.com are listed in <strong>USD (US Dollars)<\/strong>. If you&#8217;re shopping from Canada, your bank or payment provider will convert the charge to CAD at their current exchange rate. Any currency conversion fees are determined by your financial institution.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Do you charge sales tax?<\/div>\n<div class=\"faq-a\">\n<p>Sales tax is calculated at checkout based on your shipping address and applicable state or provincial tax laws. The tax amount will be clearly displayed before you complete your purchase.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<!-- ==================== SECTION 2: Shipping & Delivery ==================== -->\n<div class=\"faq-section\">\n<h2 id=\"h2\">\ud83d\udce6 Shipping &amp; Delivery<\/h2>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How much does shipping cost?<\/div>\n<div class=\"faq-a\">\n<table>\n<tr><th>Shipping Method<\/th><th>Cost<\/th><th>Estimated Delivery<\/th><\/tr>\n<tr><td>Standard Shipping<\/td><td>$4.99<\/td><td>5\u201310 business days<\/td><\/tr>\n<tr><td>Express Shipping<\/td><td>$12.99<\/td><td>2\u20134 business days<\/td><\/tr>\n<tr><td><strong>Free Shipping<\/strong><\/td><td><strong>FREE<\/strong><\/td><td>5\u201310 business days<\/td><\/tr>\n<\/table>\n<p><strong>\u0411\u0435\u0441\u043f\u043b\u0430\u0442\u043d\u0430\u044f \u0434\u043e\u0441\u0442\u0430\u0432\u043a\u0430<\/strong> is automatically applied to all orders of <strong>$75 or more<\/strong> (before tax). No coupon code needed \u2014 it will appear as an option at checkout.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How long does order processing take?<\/div>\n<div class=\"faq-a\">\n<p>We process orders within <strong>1\u20133 business days<\/strong>. Most orders ship within 48 hours. Orders placed after <strong>12:00 PM EST on Friday<\/strong> will be processed the following Monday. During major sales events (Black Friday, Christmas), processing may take an additional 1\u20132 business days.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How do I track my order?<\/div>\n<div class=\"faq-a\">\n<ol>\n<li>Once your order ships, you&#8217;ll receive a <strong>shipping confirmation email<\/strong> with your tracking number and a direct tracking link.<\/li>\n<li>Click the tracking link or copy the number to the carrier&#8217;s website (USPS, UPS, etc.).<\/li>\n<li>Track your package in real time from our warehouse to your doorstep.<\/li>\n<\/ol>\n<p><strong>Note:<\/strong> It may take 24\u201348 hours for the tracking number to show its first scan in the carrier&#8217;s system. If you haven&#8217;t received a tracking email, please check your spam\/junk folder first, then contact us.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Do you ship to P.O. Boxes or military addresses?<\/div>\n<div class=\"faq-a\">\n<p>Yes! <strong>P.O. Boxes<\/strong> are delivered via USPS only (Express shipping may not be available). <strong>APO\/FPO\/DPO<\/strong> military addresses are fully supported \u2014 please allow additional transit time (typically 2\u20134 weeks depending on location).<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: What if my package is lost or arrives damaged?<\/div>\n<div class=\"faq-a\">\n<p>We&#8217;ve got you covered:<\/p>\n<ul>\n<li><strong>Lost packages:<\/strong> If the carrier confirms your package is lost, we&#8217;ll send a <strong>free replacement<\/strong> or issue a <strong>full refund<\/strong> \u2014 your choice.<\/li>\n<li><strong>Damaged packages:<\/strong> Contact us within <strong>48 hours<\/strong> of delivery with photos of the damaged package and product. We&#8217;ll arrange a free replacement or full refund.<\/li>\n<\/ul>\n<p>See our full <a href=\"https:\/\/dotzso.com\/ru\/shipping-policy\/\">Shipping Policy<\/a> for details.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<!-- ==================== SECTION 3: Product & Quality ==================== -->\n<div class=\"faq-section\">\n<h2 id=\"h3\">\ud83d\udc8e Product &amp; Quality<\/h2>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: What makes DOTZSO\u00ae different from other diamond painting brands?<\/div>\n<div class=\"faq-a\">\n<p>Great question! At DOTZSO\u00ae, we&#8217;re committed to excellence at every level:<\/p>\n<ul>\n<li><strong>Brilliant diamonds:<\/strong> Our 100% resin diamonds are precision-cut with 26 facets for unmatched sparkle and light reflection \u2014 no dull, plastic-looking drills here.<\/li>\n<li><strong>Vivid colors:<\/strong> Our unique production process ensures true-to-life, fade-resistant colors that pop.<\/li>\n<li><strong>Original designs:<\/strong> We work with talented artists to create unique patterns you won&#8217;t find anywhere else.<\/li>\n<li><strong>Premium canvases:<\/strong> High-quality, wrinkle-resistant fabric with clear, easy-to-read symbols printed directly on the canvas.<\/li>\n<li><strong>Eco-friendly &amp; safe:<\/strong> Our adhesives and inks are rigorously tested and 100% non-toxic \u2014 safe for you and your family.<\/li>\n<li><strong>Factory-direct value:<\/strong> By manufacturing in our own facility, we eliminate unnecessary markups, giving you premium quality at a fair price.<\/li>\n<\/ul>\n<p>Remember: not all kits are created equal. Poor-quality kits drain your enthusiasm \u2014 dull diamonds, distorted colors, and frustrating canvases. We&#8217;re here to make sure every project brings you joy.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: What should I do if I don&#8217;t have enough diamonds?<\/div>\n<div class=\"faq-a\">\n<p>Don&#8217;t worry \u2014 we&#8217;ve planned for this! <strong>All our kits include an extra 30% of diamonds<\/strong> for each color. Before contacting us, please double-check the extra diamonds included in your kit \u2014 it&#8217;s common to find the ones you need there.<\/p>\n<p>If diamonds are genuinely missing from your package, email us at <a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a> with:<\/p>\n<ol>\n<li>Your <strong>Order ID<\/strong><\/li>\n<li>A <strong>description<\/strong> of which colors are missing (refer to the symbol\/color chart on your canvas)<\/li>\n<li><strong>Photos<\/strong> showing the issue if possible<\/li>\n<\/ol>\n<p>We&#8217;ll ship the missing colors to you at no charge.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: What&#8217;s included in each diamond painting kit?<\/div>\n<div class=\"faq-a\">\n<p>Every DOTZSO diamond painting kit includes everything you need to get started:<\/p>\n<ul>\n<li><strong>High-quality canvas<\/strong> with pre-printed adhesive design and protective film<\/li>\n<li><strong>Full set of resin diamonds<\/strong> (sorted by color, with 30% extra of each)<\/li>\n<li><strong>Diamond applicator pen<\/strong> (the tool you use to pick up and place diamonds)<\/li>\n<li><strong>Wax pad<\/strong> (fills the pen tip so diamonds stick to it)<\/li>\n<li><strong>Diamond tray<\/strong> (to hold and organize diamonds while you work)<\/li>\n<li><strong>Instruction guide<\/strong> (step-by-step with pictures)<\/li>\n<\/ul>\n<p>Everything arrives in a sturdy, well-packaged box ready for your creative journey!<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Are your diamond painting kits suitable for beginners?<\/div>\n<div class=\"faq-a\">\n<p>Absolutely! Our kits are designed to be <strong>enjoyable for all skill levels<\/strong> \u2014 from complete beginners to experienced crafters. Each kit includes clear, step-by-step instructions with pictures, and the canvas symbols are easy to read. It&#8217;s also a wonderful family activity that helps build focus and creativity with children.<\/p>\n<p>If you&#8217;re new to diamond painting, we recommend starting with a <strong>smaller size<\/strong> (like our coasters kits or 1-piece sets) to get comfortable with the process before moving on to larger, more detailed designs.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Can diamond painting help with stress and relaxation?<\/div>\n<div class=\"faq-a\">\n<p>Yes \u2014 and this is one of the reasons we&#8217;re so passionate about what we do! Diamond painting is widely recognized as a <strong>therapeutic and meditative activity<\/strong>. The repetitive motion of picking up and placing diamonds helps calm the mind, reduce anxiety, and promote a state of focused relaxation \u2014 similar to mindfulness meditation.<\/p>\n<p>Many of our customers tell us it&#8217;s their favorite way to unwind after a long day, disconnect from screens, and enjoy some peaceful &#8220;me time.&#8221; The sense of accomplishment when you finish a piece is incredibly rewarding!<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How do I clean and preserve my finished diamond painting?<\/div>\n<div class=\"faq-a\">\n<p>To keep your finished artwork looking beautiful for years:<\/p>\n<ol>\n<li><strong>Apply a sealant:<\/strong> Use a diamond painting glue sealant (available at craft stores or in our <a href=\"https:\/\/dotzso.com\/ru\/%d0%ba%d0%be%d0%bb%d0%bb%d0%b5%d0%ba%d1%86%d0%b8%d0%b8\/%d0%bd%d0%b0%d0%b1%d0%be%d1%80%d1%8b-%d0%b0%d0%ba%d1%81%d0%b5%d1%81%d1%81%d1%83%d0%b0%d1%80%d0%be%d0%b2-%d0%b4%d0%bb%d1%8f-%d0%b0%d0%bb%d0%bc%d0%b0%d0%b7%d0%bd%d0%be%d0%b9-%d0%b6%d0%b8%d0%b2%d0%be\/\">Accessory Kits<\/a> collection) to lock the diamonds permanently in place and maintain their shine.<\/li>\n<li><strong>Gentle dusting:<\/strong> Use a soft, dry microfiber cloth to gently dust the surface. Avoid water, cleaning sprays, or abrasive materials.<\/li>\n<li><strong>Frame it:<\/strong> For the best protection and display, frame your finished piece under glass. This prevents dust buildup and accidental diamond loss.<\/li>\n<li><strong>Avoid direct sunlight:<\/strong> Prolonged exposure to direct sunlight may cause colors to fade over time.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Are your products eco-friendly and safe?<\/div>\n<div class=\"faq-a\">\n<p>Yes. We take safety and sustainability seriously. Our <strong>adhesives and inks are rigorously tested and certified 100% non-toxic<\/strong>. Our diamonds are made from high-quality resin (not low-grade plastics). We believe you should be able to create with complete peace of mind \u2014 your health matters as much as your art.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<!-- ==================== SECTION 4: Getting Started ==================== -->\n<div class=\"faq-section\">\n<h2 id=\"h4\">\ud83c\udfa8 Getting Started with Diamond Painting<\/h2>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">\u0412: \u0413\u0434\u0435 \u044f \u043c\u043e\u0433\u0443 \u043d\u0430\u0439\u0442\u0438 \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u044e \u043f\u043e \u0441\u043e\u0437\u0434\u0430\u043d\u0438\u044e \u0430\u043b\u043c\u0430\u0437\u043d\u043e\u0439 \u043c\u043e\u0437\u0430\u0438\u043a\u0438?<\/div>\n<div class=\"faq-a\">\n<p>Every kit includes a printed instruction guide, but here&#8217;s a quick overview of the process:<\/p>\n<ol>\n<li><strong>Unpack your kit:<\/strong> Take out the canvas, diamond applicator pen, wax pad, tray, and diamond packets.<\/li>\n<li><strong>Set up your workspace:<\/strong> Place the canvas on a clean, flat surface with good lighting. You&#8217;ll see a chart printed on the canvas with symbols that match numbered diamond colors.<\/li>\n<li><strong>Pour diamonds into the tray:<\/strong> Choose one color to start. Pour a small amount into the tray and gently shake at a slight angle \u2014 the diamonds will settle face-up for easy picking.<\/li>\n<li><strong>Load the pen with wax:<\/strong> Peel the clear film off the pink wax pad. Dip the tip of the applicator pen into the wax to fill it \u2014 this is what makes diamonds stick to the pen.<\/li>\n<li><strong>Peel back a small section of film:<\/strong> Only peel back what you plan to work on in one sitting. Keep the rest covered to protect the adhesive.<\/li>\n<li><strong>Pick up and place:<\/strong> Press the pen tip onto a diamond to pick it up, then carefully press it onto the matching symbol on the canvas.<\/li>\n<li><strong>Repeat and relax:<\/strong> Continue matching colors to symbols. If the pen stops picking up diamonds, add a little more wax.<\/li>\n<li><strong>Seal and display:<\/strong> Once complete, apply a sealant and frame your masterpiece!<\/li>\n<\/ol>\n<p><strong>Pro tip:<\/strong> Work from the bottom up to avoid resting your arm on completed sections!<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How do I choose the right size and design for me?<\/div>\n<div class=\"faq-a\">\n<p>Choosing the right kit is key to an enjoyable experience:<\/p>\n<ul>\n<li><strong>Beginners:<\/strong> Start with smaller sizes (11.8\u00d715.7 inches \/ 30\u00d740 cm) or coaster sets. These are faster to complete and help you learn the technique.<\/li>\n<li><strong>Intermediate:<\/strong> Try medium sizes or multi-piece sets (2\u20134 panels). These offer more detail and a satisfying challenge.<\/li>\n<li><strong>Advanced:<\/strong> Go for larger canvases or highly detailed custom designs. The bigger the canvas, the more intricate and impressive the final result.<\/li>\n<\/ul>\n<p>Every product page includes <strong>size specifications with measurements<\/strong> to help you decide. If you&#8217;re unsure, our customer service team is happy to help you find the perfect match!<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How long does it take to complete a diamond painting?<\/div>\n<div class=\"faq-a\">\n<p>It depends on the size and your pace! Here&#8217;s a rough guide:<\/p>\n<table>\n<tr><th>Size \/ Type<\/th><th>Estimated Time (casual pace)<\/th><\/tr>\n<tr><td>Coasters (set of 6\u201312)<\/td><td>2\u20136 hours total<\/td><\/tr>\n<tr><td>Small canvas (11.8\u00d715.7 in \/ 30\u00d740 cm)<\/td><td>8\u201315 hours<\/td><\/tr>\n<tr><td>Medium canvas (2\u20133 piece set)<\/td><td>20\u201340 hours<\/td><\/tr>\n<tr><td>Large canvas (4\u20136 piece set)<\/td><td>40\u201380+ hours<\/td><\/tr>\n<\/table>\n<p>Remember, this isn&#8217;t a race! The joy is in the process \u2014 many crafters spread their projects over weeks or even months, working a little each day.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: What&#8217;s the difference between &#8220;round drill&#8221; and &#8220;square drill&#8221; diamonds?<\/div>\n<div class=\"faq-a\">\n<p>DOTZSO kits primarily use <strong>full round drill<\/strong> diamonds, which are the most popular choice:<\/p>\n<ul>\n<li><strong>Round drills:<\/strong> Easier and faster to place, more forgiving for beginners, create a beautiful mosaic-like sparkle effect. Slight gaps between diamonds are normal and expected.<\/li>\n<li><strong>Square drills:<\/strong> Fit together tightly with no gaps, creating a more seamless &#8220;painted&#8221; look. They require more precision to place and are generally recommended for experienced crafters.<\/li>\n<\/ul>\n<p>We recommend round drills for beginners and anyone who wants a more relaxing, faster-paced experience.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Do you offer custom diamond painting designs?<\/div>\n<div class=\"faq-a\">\n<p>Yes! We offer <strong>\u0418\u043d\u0434\u0438\u0432\u0438\u0434\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0430\u043b\u043c\u0430\u0437\u043d\u0430\u044f \u043a\u0430\u0440\u0442\u0438\u043d\u0430<\/strong> services. You can turn your own photos \u2014 family portraits, pet pictures, vacation memories \u2014 into a diamond painting kit. Visit our <a href=\"https:\/\/dotzso.com\/ru\/%d0%b8%d0%bd%d0%b4%d0%b8%d0%b2%d0%b8%d0%b4%d1%83%d0%b0%d0%bb%d1%8c%d0%bd%d1%8b%d0%b9\/\">Customized page<\/a> or check the <a href=\"https:\/\/dotzso.com\/ru\/%d0%ba%d0%be%d0%bb%d0%bb%d0%b5%d0%ba%d1%86%d0%b8%d0%b8\/%d0%b0%d0%bb%d0%bc%d0%b0%d0%b7%d0%bd%d0%b0%d1%8f-%d0%b6%d0%b8%d0%b2%d0%be%d0%bf%d0%b8%d1%81%d1%8c\/\">\u0418\u043d\u0434\u0438\u0432\u0438\u0434\u0443\u0430\u043b\u044c\u043d\u0430\u044f \u0430\u043b\u043c\u0430\u0437\u043d\u0430\u044f \u043a\u0430\u0440\u0442\u0438\u043d\u0430<\/a> collection for details and pricing.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<!-- ==================== SECTION 5: Returns & Refunds ==================== -->\n<div class=\"faq-section\">\n<h2 id=\"h5\">\ud83d\udd04 Returns &amp; Refunds<\/h2>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: What is your return policy?<\/div>\n<div class=\"faq-a\">\n<p>You may return most items within <strong>30 calendar days<\/strong> from the delivery date. Items must be <strong>unused, unopened, and in original packaging<\/strong>. Custom\/personalized orders and items marked &#8220;Final Sale&#8221; cannot be returned.<\/p>\n<p>See our full <a href=\"https:\/\/dotzso.com\/ru\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b2%d0%be%d0%b7%d0%b2%d1%80%d0%b0%d1%82%d0%b0\/\">Returns &amp; Refunds Policy<\/a> for complete details and step-by-step return instructions.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Who pays for return shipping?<\/div>\n<div class=\"faq-a\">\n<ul>\n<li><strong>We pay<\/strong> when the item is defective, damaged, or incorrect.<\/li>\n<li><strong>You pay<\/strong> when you&#8217;ve changed your mind or ordered by mistake.<\/li>\n<\/ul>\n<p>We recommend using a trackable shipping method for all returns. We&#8217;re not responsible for items lost in return transit.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How long do refunds take?<\/div>\n<div class=\"faq-a\">\n<p>Once we receive and inspect your return, refunds are processed within <strong>5\u20137 business days<\/strong>. The time it takes to appear in your account depends on your payment method:<\/p>\n<table>\n<tr><th>Payment Method<\/th><th>Time to Appear<\/th><\/tr>\n<tr><td>Credit\/Debit Card<\/td><td>5\u201310 business days<\/td><\/tr>\n<tr><td>PayPal<\/td><td>3\u20135 business days<\/td><\/tr>\n<tr><td>Apple Pay \/ Google Pay<\/td><td>3\u201310 business days<\/td><\/tr>\n<tr><td>Shop Pay \/ Venmo<\/td><td>3\u201310 business days<\/td><\/tr>\n<\/table>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Can I exchange an item for a different design?<\/div>\n<div class=\"faq-a\">\n<p>We don&#8217;t offer direct exchanges at this time. The fastest way to get a different item is:<\/p>\n<ol>\n<li>Return your original item following our <a href=\"https:\/\/dotzso.com\/ru\/%d0%bf%d0%be%d0%bb%d0%b8%d1%82%d0%b8%d0%ba%d0%b0-%d0%b2%d0%be%d0%b7%d0%b2%d1%80%d0%b0%d1%82%d0%b0\/\">return process<\/a><\/li>\n<li>Place a new order for the item you want<\/li>\n<\/ol>\n<p>This way, you&#8217;ll get your new kit as quickly as possible without waiting for the return to be processed first.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<!-- ==================== SECTION 6: Account & More ==================== -->\n<div class=\"faq-section\">\n<h2 id=\"h6\">\ud83d\udc64 Account &amp; More<\/h2>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Do I need to create an account to place an order?<\/div>\n<div class=\"faq-a\">\n<p>No, you can check out as a <strong>guest<\/strong>. However, creating an account gives you access to order tracking, order history, faster checkout, and exclusive offers. We recommend creating one \u2014 it takes less than a minute!<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How can I follow you on social media?<\/div>\n<div class=\"faq-a\">\n<p>We&#8217;d love to connect with you! Join our creative community for inspiration, new product announcements, exclusive offers, and behind-the-scenes content:<\/p>\n<ul>\n<li><strong>Facebook:<\/strong> <a href=\"https:\/\/www.facebook.com\/profile.php?id=61566330394586\" target=\"_blank\" rel=\"noopener\">\u0414\u041e\u0422\u0426\u0421\u041e<\/a><\/li>\n<li><strong>Instagram:<\/strong> <a href=\"https:\/\/www.instagram.com\/dotzso\/\" target=\"_blank\" rel=\"noopener\">@dotzso<\/a><\/li>\n<li><strong>TikTok:<\/strong> <a href=\"https:\/\/www.tiktok.com\/@dododu206\" target=\"_blank\" rel=\"noopener\">@dododu206<\/a><\/li>\n<li><strong>YouTube:<\/strong> <a href=\"https:\/\/www.youtube.com\/@DOTZSO\" target=\"_blank\" rel=\"noopener\">@DOTZSO<\/a><\/li>\n<\/ul>\n<p>Tag us in your finished projects \u2014 we love seeing what you create! \ud83d\udc8e\u2728<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How do I stay updated on new products and promotions?<\/div>\n<div class=\"faq-a\">\n<p>The best way is to <strong>subscribe to our newsletter<\/strong>! You&#8217;ll receive:<\/p>\n<ul>\n<li>New product announcements and early access<\/li>\n<li>Exclusive subscriber discounts and promotions<\/li>\n<li>Creative inspiration and diamond painting tips<\/li>\n<li>Seasonal sale alerts (Black Friday, Christmas, etc.)<\/li>\n<\/ul>\n<p>Sign up using the subscription form at the bottom of any page on our website. We respect your inbox \u2014 no spam, and you can unsubscribe anytime.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: How do I contact customer support?<\/div>\n<div class=\"faq-a\">\n<p>We&#8217;re here to help! You can reach us through:<\/p>\n<table>\n<tr><th>Channel<\/th><th>Details<\/th><\/tr>\n<tr><td>\ud83d\udce7 Email<\/td><td><a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a><\/td><\/tr>\n<tr><td>\u23f0 Response Time<\/td><td>Within 24 hours (Mon\u2013Fri, 9 AM \u2013 6 PM EST)<\/td><\/tr>\n<tr><td>\ud83d\udcec Contact Form<\/td><td><a href=\"https:\/\/dotzso.com\/ru\/%d1%81%d0%b2%d1%8f%d0%b7%d0%b0%d1%82%d1%8c%d1%81%d1%8f-%d1%81-%d0%bd%d0%b0%d0%bc%d0%b8\/\">Contact Us Page<\/a><\/td><\/tr>\n<\/table>\n<p>For faster service, please include your order number (if applicable) in your message.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Do you have a wholesale or distributor program?<\/div>\n<div class=\"faq-a\">\n<p>We&#8217;re always open to partnership opportunities! If you&#8217;re interested in wholesale pricing or becoming a DOTZSO distributor, please reach out to us at <a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a> with &#8220;Wholesale Inquiry&#8221; in the subject line. Tell us a bit about your business and we&#8217;ll get back to you with more information.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"faq-item\">\n<div class=\"faq-q\">Q: Do you offer discounts for bulk orders?<\/div>\n<div class=\"faq-a\">\n<p>For bulk or corporate orders (e.g., team-building events, party favors, wedding gifts), please contact us at <a href=\"mailto:dotzso.us@gmail.com\">dotzso.us@gmail.com<\/a> with your requirements. We&#8217;ll work with you to create a custom quote based on the quantity and products you need.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n<!-- CTA -->\n<div class=\"faq-cta\">\n    <h3>Still have questions? We&#8217;re here to help!<\/h3>\n    <p>Our team responds to every message within 24 hours (Mon\u2013Fri, 9 AM \u2013 6 PM EST).<\/p>\n    <a href=\"https:\/\/dotzso.com\/ru\/%d1%81%d0%b2%d1%8f%d0%b7%d0%b0%d1%82%d1%8c%d1%81%d1%8f-%d1%81-%d0%bd%d0%b0%d0%bc%d0%b8\/\">Contact Us \u2192<\/a>\n<\/div>\n\n<p style=\"text-align:center; color:#6B7280; font-size:13px; margin-top:40px;\">\n    This FAQ was last updated in July 2026. DOTZSO reserves the right to update content at any time.\n<\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions DOTZSO \u2014 Find answers to common questions about our diamond painting kits, ordering, shipping, and more. \ud83d\udca1<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","_seopress_robots_follow":"","_seopress_robots_imageindex":"","_seopress_robots_snippet":"","_seopress_robots_primary_cat":"","_seopress_robots_breadcrumbs":"","_seopress_robots_freeze_modified_date":"","_seopress_robots_custom_modified_date":"","_seopress_robots_canonical":"","_seopress_social_fb_title":"","_seopress_social_fb_desc":"","_seopress_social_fb_img":"","_seopress_social_fb_img_attachment_id":0,"_seopress_social_fb_img_width":0,"_seopress_social_fb_img_height":0,"_seopress_social_twitter_title":"","_seopress_social_twitter_desc":"","_seopress_social_twitter_img":"","_seopress_social_twitter_img_attachment_id":0,"_seopress_social_twitter_img_width":0,"_seopress_social_twitter_img_height":0,"_seopress_redirections_value":"","_seopress_redirections_enabled":"","_seopress_redirections_enabled_regex":"","_seopress_redirections_logged_status":"","_seopress_redirections_param":"","_seopress_redirections_type":0,"_seopress_analysis_target_kw":"","footnotes":""},"class_list":["post-5230","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/pages\/5230","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/comments?post=5230"}],"version-history":[{"count":12,"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/pages\/5230\/revisions"}],"predecessor-version":[{"id":5255,"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/pages\/5230\/revisions\/5255"}],"wp:attachment":[{"href":"https:\/\/dotzso.com\/ru\/wp-json\/wp\/v2\/media?parent=5230"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}