We accept all major payment methods to make your shopping experience as convenient as possible:

All payments are processed through secure, PCI-DSS compliant payment gateways. We never store your full credit card details on our servers.

Yes — you can cancel or modify your order within 12 hours of placing it. After 12 hours, your order may have already entered processing and cannot be changed.

To cancel or modify: Email us immediately at dotzso.us@gmail.com with your order number and the change you need.

Not at this time, but we’re working on it! Gift cards are on our roadmap. In the meantime, if you’d like to purchase a kit as a gift, simply place the order with the recipient’s shipping address — we don’t include pricing information in the package.

Absolutely. Our website uses SSL/TLS encryption (HTTPS) for all data transmission. Payment processing is handled by PCI-DSS Level 1 compliant providers (PayPal, Stripe, Shopify Payments). We do not store full credit card numbers on our servers — only tokenized references.

Yes. All prices on dotzso.com are listed in USD (US Dollars). If you’re shopping from Canada, your bank or payment provider will convert the charge to CAD at their current exchange rate. Any currency conversion fees are determined by your financial institution.

Sales tax is calculated at checkout based on your shipping address and applicable state or provincial tax laws. The tax amount will be clearly displayed before you complete your purchase.

Free shipping is automatically applied to all orders of $75 or more (before tax). No coupon code needed — it will appear as an option at checkout.

We process orders within 1–3 business days. Most orders ship within 48 hours. Orders placed after 12:00 PM EST on Friday will be processed the following Monday. During major sales events (Black Friday, Christmas), processing may take an additional 1–2 business days.

1. Once your order ships, you’ll receive a shipping confirmation email with your tracking number and a direct tracking link.
2. Click the tracking link or copy the number to the carrier’s website (USPS, UPS, etc.).
3. Track your package in real time from our warehouse to your doorstep.

Note: It may take 24–48 hours for the tracking number to show its first scan in the carrier’s system. If you haven’t received a tracking email, please check your spam/junk folder first, then contact us.

Yes! P.O. Boxes are delivered via USPS only (Express shipping may not be available). APO/FPO/DPO military addresses are fully supported — please allow additional transit time (typically 2–4 weeks depending on location).

We’ve got you covered:

• Lost packages: If the carrier confirms your package is lost, we’ll send a free replacement or issue a full refund — your choice.
• Damaged packages: Contact us within 48 hours of delivery with photos of the damaged package and product. We’ll arrange a free replacement or full refund.

See our full Shipping Policy for details.

Great question! At DOTZSO®, we’re committed to excellence at every level:

• Brilliant diamonds: Our 100% resin diamonds are precision-cut with 26 facets for unmatched sparkle and light reflection — no dull, plastic-looking drills here.
• Vivid colors: Our unique production process ensures true-to-life, fade-resistant colors that pop.
• Original designs: We work with talented artists to create unique patterns you won’t find anywhere else.
• Premium canvases: High-quality, wrinkle-resistant fabric with clear, easy-to-read symbols printed directly on the canvas.
• Eco-friendly & safe: Our adhesives and inks are rigorously tested and 100% non-toxic — safe for you and your family.
• Factory-direct value: By manufacturing in our own facility, we eliminate unnecessary markups, giving you premium quality at a fair price.

Remember: not all kits are created equal. Poor-quality kits drain your enthusiasm — dull diamonds, distorted colors, and frustrating canvases. We’re here to make sure every project brings you joy.

Don’t worry — we’ve planned for this! All our kits include an extra 30% of diamonds for each color. Before contacting us, please double-check the extra diamonds included in your kit — it’s common to find the ones you need there.

If diamonds are genuinely missing from your package, email us at dotzso.us@gmail.com with:

1. Your Order ID
2. A description of which colors are missing (refer to the symbol/color chart on your canvas)
3. Photos showing the issue if possible

We’ll ship the missing colors to you at no charge.

Every DOTZSO diamond painting kit includes everything you need to get started:

• High-quality canvas with pre-printed adhesive design and protective film
• Full set of resin diamonds (sorted by color, with 30% extra of each)
• Diamond applicator pen (the tool you use to pick up and place diamonds)
• Wax pad (fills the pen tip so diamonds stick to it)
• Diamond tray (to hold and organize diamonds while you work)
• Instruction guide (step-by-step with pictures)

Everything arrives in a sturdy, well-packaged box ready for your creative journey!

Absolutely! Our kits are designed to be enjoyable for all skill levels — from complete beginners to experienced crafters. Each kit includes clear, step-by-step instructions with pictures, and the canvas symbols are easy to read. It’s also a wonderful family activity that helps build focus and creativity with children.

If you’re new to diamond painting, we recommend starting with a smaller size (like our coasters kits or 1-piece sets) to get comfortable with the process before moving on to larger, more detailed designs.

Yes — and this is one of the reasons we’re so passionate about what we do! Diamond painting is widely recognized as a therapeutic and meditative activity. The repetitive motion of picking up and placing diamonds helps calm the mind, reduce anxiety, and promote a state of focused relaxation — similar to mindfulness meditation.

Many of our customers tell us it’s their favorite way to unwind after a long day, disconnect from screens, and enjoy some peaceful “me time.” The sense of accomplishment when you finish a piece is incredibly rewarding!

To keep your finished artwork looking beautiful for years:

1. Apply a sealant: Use a diamond painting glue sealant (available at craft stores or in our Accessory Kits collection) to lock the diamonds permanently in place and maintain their shine.
2. Gentle dusting: Use a soft, dry microfiber cloth to gently dust the surface. Avoid water, cleaning sprays, or abrasive materials.
3. Frame it: For the best protection and display, frame your finished piece under glass. This prevents dust buildup and accidental diamond loss.
4. Avoid direct sunlight: Prolonged exposure to direct sunlight may cause colors to fade over time.

Yes. We take safety and sustainability seriously. Our adhesives and inks are rigorously tested and certified 100% non-toxic. Our diamonds are made from high-quality resin (not low-grade plastics). We believe you should be able to create with complete peace of mind — your health matters as much as your art.

Every kit includes a printed instruction guide, but here’s a quick overview of the process:

1. Unpack your kit: Take out the canvas, diamond applicator pen, wax pad, tray, and diamond packets.
2. Set up your workspace: Place the canvas on a clean, flat surface with good lighting. You’ll see a chart printed on the canvas with symbols that match numbered diamond colors.
3. Pour diamonds into the tray: Choose one color to start. Pour a small amount into the tray and gently shake at a slight angle — the diamonds will settle face-up for easy picking.
4. Load the pen with wax: Peel the clear film off the pink wax pad. Dip the tip of the applicator pen into the wax to fill it — this is what makes diamonds stick to the pen.
5. Peel back a small section of film: Only peel back what you plan to work on in one sitting. Keep the rest covered to protect the adhesive.
6. Pick up and place: Press the pen tip onto a diamond to pick it up, then carefully press it onto the matching symbol on the canvas.
7. Repeat and relax: Continue matching colors to symbols. If the pen stops picking up diamonds, add a little more wax.
8. Seal and display: Once complete, apply a sealant and frame your masterpiece!

Pro tip: Work from the bottom up to avoid resting your arm on completed sections!

Choosing the right kit is key to an enjoyable experience:

• Beginners: Start with smaller sizes (11.8×15.7 inches / 30×40 cm) or coaster sets. These are faster to complete and help you learn the technique.
• Intermediate: Try medium sizes or multi-piece sets (2–4 panels). These offer more detail and a satisfying challenge.
• Advanced: Go for larger canvases or highly detailed custom designs. The bigger the canvas, the more intricate and impressive the final result.

Every product page includes size specifications with measurements to help you decide. If you’re unsure, our customer service team is happy to help you find the perfect match!

It depends on the size and your pace! Here’s a rough guide:

Remember, this isn’t a race! The joy is in the process — many crafters spread their projects over weeks or even months, working a little each day.

DOTZSO kits primarily use full round drill diamonds, which are the most popular choice:

• Round drills: Easier and faster to place, more forgiving for beginners, create a beautiful mosaic-like sparkle effect. Slight gaps between diamonds are normal and expected.
• Square drills: Fit together tightly with no gaps, creating a more seamless “painted” look. They require more precision to place and are generally recommended for experienced crafters.

We recommend round drills for beginners and anyone who wants a more relaxing, faster-paced experience.

Yes! We offer Custom Diamond Painting services. You can turn your own photos — family portraits, pet pictures, vacation memories — into a diamond painting kit. Visit our Customized page or check the Custom Diamond Painting collection for details and pricing.

You may return most items within 30 calendar days from the delivery date. Items must be unused, unopened, and in original packaging. Custom/personalized orders and items marked “Final Sale” cannot be returned.

See our full Returns & Refunds Policy for complete details and step-by-step return instructions.

• We pay when the item is defective, damaged, or incorrect.
• You pay when you’ve changed your mind or ordered by mistake.

We recommend using a trackable shipping method for all returns. We’re not responsible for items lost in return transit.

Once we receive and inspect your return, refunds are processed within 5–7 business days. The time it takes to appear in your account depends on your payment method:

We don’t offer direct exchanges at this time. The fastest way to get a different item is:

1. Return your original item following our return process
2. Place a new order for the item you want

This way, you’ll get your new kit as quickly as possible without waiting for the return to be processed first.

No, you can check out as a guest. However, creating an account gives you access to order tracking, order history, faster checkout, and exclusive offers. We recommend creating one — it takes less than a minute!

We’d love to connect with you! Join our creative community for inspiration, new product announcements, exclusive offers, and behind-the-scenes content:

• Facebook: DOTZSO
• Instagram: @dotzso
• TikTok: @dododu206
• YouTube: @DOTZSO

Tag us in your finished projects — we love seeing what you create! 💎✨

The best way is to subscribe to our newsletter! You’ll receive:

• New product announcements and early access
• Exclusive subscriber discounts and promotions
• Creative inspiration and diamond painting tips
• Seasonal sale alerts (Black Friday, Christmas, etc.)

Sign up using the subscription form at the bottom of any page on our website. We respect your inbox — no spam, and you can unsubscribe anytime.

We’re here to help! You can reach us through:

For faster service, please include your order number (if applicable) in your message.

We’re always open to partnership opportunities! If you’re interested in wholesale pricing or becoming a DOTZSO distributor, please reach out to us at dotzso.us@gmail.com with “Wholesale Inquiry” in the subject line. Tell us a bit about your business and we’ll get back to you with more information.

For bulk or corporate orders (e.g., team-building events, party favors, wedding gifts), please contact us at dotzso.us@gmail.com with your requirements. We’ll work with you to create a custom quote based on the quantity and products you need.